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Privacy Policy

Your privacy matters. Here's how we protect your personal data.

1. Introduction

Roses & More Pte Ltd ("we", "us", "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, visit our premises, or interact with us online.

Data Protection Officer (DPO):
Roses & More Pte Ltd
Email: hello@rosesnmore.com
Address: 64B Peck Seah Street, Singapore 079325

2. What Personal Data We Collect

We may collect the following types of personal data:

Identity Data: Name, date of birth, gender, identification documents
Contact Data: Phone number, email address, mailing address
Medical Data: Skin concerns, medical history, allergies, treatment records, progress photos
Transaction Data: Payment details, booking history, package purchases
Technical Data: IP address, browser type, device information, cookies
Marketing Data: Communication preferences, feedback, reviews

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Treatment & Service Delivery

Providing skin treatments and consultations
Customizing treatment protocols based on your needs
Documenting treatment progress and results
Ensuring safety and managing contraindications
Providing aftercare guidance and support

Booking & Administration

Processing appointments and managing schedules
Sending appointment reminders and confirmations
Managing cancellations and rescheduling
Processing payments and issuing receipts
Managing packages and loyalty credits

Communication & Marketing

Responding to inquiries and support requests
Sending promotional offers and updates (with consent)
Sharing educational content and treatment tips
Conducting satisfaction surveys and feedback collection

Legal & Compliance

Complying with legal obligations and regulations
Maintaining accurate business records
Resolving disputes and enforcing agreements
Protecting against fraud and security threats

5. Disclosure of Personal Data

We may disclose your personal data to:

Service Providers

Fresha: Booking and appointment management platform
HitPay: Payment processing and transaction management
Google Drive: Secure storage of forms and client records
Email/Communication Tools: For appointment reminders and updates

Legal & Regulatory Authorities

When required by law or court order
To protect our rights, property, or safety
To comply with regulatory investigations

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Security & Protection

We implement appropriate technical and organizational measures to protect your personal data:

Secure storage of physical and digital records
Password-protected systems and encrypted communications
Regular security audits and updates
Staff training on data protection and confidentiality
Access controls limiting data access to authorized personnel only

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breaches as required by law.

8. Your Rights Under PDPA

Under Singapore's PDPA, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent

Withdraw consent for marketing communications or data processing at any time.

Right to Data Portability

Request transfer of your personal data in a commonly used format.

Right to Deletion

Request deletion of your personal data (subject to legal retention requirements).

To exercise your rights, contact us:
Email: hello@rosesnmore.com
Phone/WhatsApp: +65 8841 9188

We will respond to your request within 30 days as required by PDPA.

9. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Improve website functionality and user experience
Analyze website traffic and usage patterns
Remember your preferences and settings
Deliver personalized content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Cookies: We may use Google Analytics, Facebook Pixel, or similar tools to analyze website performance. These services have their own privacy policies.

10. Third-Party Links

Our website and communications may contain links to third-party websites (e.g., Fresha, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal data.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. If you are under 18, you must have parental/guardian consent before using our services or providing personal data.

If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

12. International Data Transfers

Your personal data may be transferred to and stored in countries outside Singapore (e.g., cloud storage providers). We ensure that such transfers comply with PDPA requirements and that adequate safeguards are in place to protect your data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Roses & More Pte Ltd
Data Protection Officer
64B Peck Seah Street, Singapore 079325
Email: hello@rosesnmore.com
Phone/WhatsApp: +65 8841 9188
Hours: 10am-7pm Daily (By Appointment)

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:

PDPC Website: www.pdpc.gov.sg

Last Updated: December 4, 2025