Data Protection Notice

Your personal data is protected under Singapore's Personal Data Protection Act (PDPA). Here's what you need to know.

What Personal Data We Collect

When you book treatments or visit Roses & More, we collect:

📋 Identity & Contact

Name, phone, email, address, date of birth

🩺 Medical Information

Skin concerns, medical history, allergies, treatment records

📸 Progress Photos

Before/after photos for treatment tracking

💳 Transaction Data

Payment details, booking history, packages

Why We Collect Your Data

We use your personal data for:

Treatment & Safety: Providing personalized skin treatments, ensuring safety, managing contraindications
Booking & Appointments: Managing your appointments, sending reminders, processing payments
Communication: Responding to inquiries, sending updates, sharing aftercare guidance
Marketing (with consent): Sending promotional offers, treatment tips, educational content
Compliance: Meeting legal obligations, maintaining records, resolving disputes

Who We Share Your Data With

Your data is shared only with:

Fresha: Booking and appointment management
HitPay: Payment processing
Google Drive: Secure storage of forms and records
Our Staff: Only those who need it to provide your treatment

      ⚠️ Important: We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.
    

How Long We Keep Your Data

Treatment Records: 7 years (industry standard for medical/aesthetic records)
Transaction Records: 7 years (tax and accounting requirements)
Marketing Data: Until you withdraw consent
Inactive Accounts: Deleted after 3 years of no activity

Your Rights

Under Singapore's PDPA, you have the right to:

👁️ Access

Request a copy of your personal data

✏️ Correct

Request correction of inaccurate information

🚫 Withdraw

Withdraw consent for marketing anytime

🗑️ Delete

Request deletion of your data (subject to legal requirements)

How to Exercise Your Rights

To access, correct, or delete your personal data, contact us:

Roses & More Pte Ltd
Data Protection Officer
64B Peck Seah Street, Singapore 079325
Email: hello@rosesnmore.com
Phone/WhatsApp: +65 8841 9188

Response Time: Within 30 days as required by PDPA

Data Security

We protect your data with:

Secure, password-protected systems
Encrypted communications
Limited staff access (only those who need it)
Regular security updates and audits
Secure physical storage of documents

Cookies & Tracking

Our website may use cookies to:

Improve website functionality
Analyze website usage
Remember your preferences

You can control cookies through your browser settings. We may also use Google Analytics or Facebook Pixel to analyze website performance.

Complaints & Escalation

If you believe your personal data has been mishandled, you can:

Contact us directly: hello@rosesnmore.com
Lodge a complaint with the Personal Data Protection Commission (PDPC)

Personal Data Protection Commission (PDPC)
Website: www.pdpc.gov.sg
Email: enquiries@pdpc.gov.sg

Updates to This Notice

We may update this Data Protection Notice from time to time. Changes will be posted on our website with a revised date. Continued use of our services means you accept the updated notice.

Questions?

For questions about how we handle your personal data, please contact us:

Roses & More Pte Ltd
64B Peck Seah Street, Singapore 079325
Email: hello@rosesnmore.com
Phone/WhatsApp: +65 8841 9188
Hours: 10am-7pm Daily (By Appointment)

Last Updated: December 4, 2025